Feedback Form | National Housing Trust

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1. Why are you visiting the website today?

Check contribution status

Explore loan options

Use mortgage calculator

Learn about housing developments

Find contact information

Other - please specify

2. Did you complete your task on the website?

Yes

Partially

3. Did you need any additional support?

Yes

Partially

3b. If you needed support, please describe what you were looking for and why it was difficult to find.

4. What device are you using?

Smartphone

Tablet

Laptop

Desktop computer

Other - please specify

5. Gender

Female

Male

6. Age Group

18-30

31-40

41-50

51 & Over

7. What was your first impression of the homepage?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

8. How would you rate the website’s visual design?

Poor

Excellent

9. How easy was it to navigate the website?

Very Difficult

Very Easy

10. Was the website content organised in a logically?

Yes

Not sure

11. Did you experience any technical issues (e.g., broken links, errors)?

Yes

11b. If yes, please specify which page or feature did not work as expected.

12. Rate your experience using the new website.

Very Poor

Excellent

13. Overall, how satisfied are you with the new NHT website?

Very dissatisfied

Very satisfied

14. Do you have any suggestions to help us improve the new website?

New Website Feedback Form

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